Housing Income Officer

The Methodist Church in Britain; Mansfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mansfield District Council is seeking a Housing Income Officer to join the Housing Income Team at Mansfield. The role focuses on collecting rent, addressing tenancy breaches for non-payment, and helping customers secure benefits and household support funds. Training for budgeting advice is provided, and strong teamwork and communication are essential.

The role emphasizes compassionate service, working with customers through the recovery process and ensuring access to the support they need.

Qualifications

• Experience in income recovery.
• Existing knowledge of welfare benefits; budgeting advice training provided.
• Excellent team working and communication skills.
• Eye for detail.

Responsibilities

• Collect rent and manage income recovery.
• Take action on breaches of tenancy conditions for non-payment of rent.
• Support customers to have benefits in place, including Universal Credit housing costs, housing benefit and council tax reduction.
• Enable customers to access household support funds.
• Make referrals for specialist support where a need is identified.
• Offer support throughout the recovery process.

Skills

Income recovery

Teamwork

Communication

Welfare benefits

Job description

Housing Income Officer in the Housing Income Team at Mansfield District Council, a team focused on high rent collection carried out with care. The post centres on collecting rent, taking action against tenancy breaches for non-payment, and helping customers secure benefits, household support funds and specialist referrals. Recovery work is handled with support offered throughout, and the role suits applicants with income recovery experience and existing welfare benefits knowledge; budgeting advice training is provided. Strong team working and communication skills are needed.

What the job involves

• Collect rent and manage income recovery
• Take action on breaches of tenancy conditions for non-payment of rent
• Support customers to have benefits in place, including Universal Credit housing costs, housing benefit and council tax reduction
• Enable customers to access household support funds
• Make referrals for specialist support where a need is identified
• Offer support throughout the recovery process

What’s required

Experience

• Experience of working in income recovery

Skills & knowledge

• Existing knowledge of welfare benefits and budgeting advice (training provided)
• Excellent team working and communication skills
• Eye for detail

Other

• Hardworking
• Compassionate and empathetic
• Genuine passion for teamwork and providing the best service to customers