Income Processing Officer Apprentice

Bidvane; Chichester; Hybrid; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Support for learning and career growth

Hybrid working options

Job summary

Hyde Group is offering a Level 3 apprenticeship in Business Administration within the Income Services team. The role focuses on reconciling and allocating payments, supporting reconciliations, and improving financial processes.

The position runs for 18 to 19 months with hybrid working options and opportunities to develop numeracy and IT skills. Ideal candidates will have good numeracy, attention to detail, and strong written and verbal communication, along with basic Excel and Outlook

Qualifications

• Level 3 apprenticeship in Business Administration.
• Numeracy and attention to detail are essential.
• Basic IT skills including Excel and Outlook.
• Strong communication and organisational skills.
• Ability to work accurately in a fast-paced environment.

Responsibilities

• Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders.
• Investigate payment discrepancies and allocate payments to the correct customer accounts.
• Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments.
• Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies.
• Work with colleagues across Hyde on administration, financial processing, customer service and business operations.

Skills

Numeracy

Attention to detail

Organisational skills

Time management

Clear communication

Excel & Outlook

Tools

Microsoft Excel

Microsoft Outlook

Job description

This Level 3 apprenticeship in Business Administration sits in the Income Services team at Hyde Group, a housing provider with around 120,000 homes, and runs for 18 to 19 months. The work centres on checking that customer payments, including Housing Benefit, DWP payments and Direct Debits, are processed and allocated to the correct accounts. The post suits someone building early skills in reconciliation and financial data, with hybrid working on offer. Numeracy, attention to detail and basic Excel and Outlook skills decide fit.

What the job involves

• Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders
• Investigate payment discrepancies and allocate payments to the correct customer accounts
• Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments
• Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies
• Work with colleagues across Hyde on administration, financial processing, customer service and business operations

Skills & knowledge

• Good numeracy skills
• Strong attention to detail
• Good organisational and time management skills
• Working accurately in a fast-paced environment
• Basic IT skills, including Microsoft Excel and Outlook
• Clear written and verbal communication skills

What’s offered

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options