Income Processing Apprentice: Payments & Reconciliation

The Hyde Group; Chichester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award‑winning flexible benefits

Support for learning and career dev.

Hybrid working options available

Job summary

The Hyde Group is seeking an Income Processing Officer Apprentice in Chichester. The 18-19 month Business Administration Apprenticeship combines hands-on financial processing with training, offering a clear pathway into a professional career.

You’ll process and reconcile payments, learn payment processing, and gain experience across administration, finance and stakeholder communications within Hyde’s Income Services team.

Qualifications

• Good numeracy skills and strong attention to detail.
• Good organisational and time management skills.
• Ability to work accurately in a fast-paced environment.
• Basic IT skills, including confidence using Microsoft Excel and Outlook.
• Clear written and verbal communication skills.

Responsibilities

• Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders.
• Help investigate payment discrepancies and ensure payments are allocated accurately to the correct customer accounts.
• Support the review of unpaid Direct Debits and suspense accounts, helping the team minimise the risk of arrears and failed payments.
• Assist with daily and monthly bank and financial reconciliations, including supporting the investigation of discrepancies.
• Work with colleagues across Hyde while developing your skills in administration, financial processing, customer service and business operations.

Skills

Numeracy

Attention to detail

Time management

Communication

Tools

Microsoft Excel

Outlook

Job description

The Hyde Group is seeking an Income Processing Officer Apprentice in Chichester. The 18-19 month Business Administration Apprenticeship combines hands-on financial processing with training, offering a clear pathway into a professional career.

You’ll process and reconcile payments, learn payment processing, and gain experience across administration, finance and stakeholder communications within Hyde’s Income Services team.