Income Processing Apprentice (Hybrid) – Home Ownership

The Hyde Group; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits

Support for learning and career dev

Hybrid working options available

Job summary

Hyde is offering an Income Processing Officer Apprentice role in our Income Services team in London. This 18-19 month apprenticeship combines hands-on financial processing with earning a Business Administration Apprenticeship, supporting your career growth while you learn.

You will process and reconcile payments, support banking reconciliations, and develop skills in administration, data handling and stakeholder communication.

Qualifications

• Good numeracy skills and strong attention to detail.
• Good organisational and time management skills.
• The ability to work accurately in a fast-paced environment.
• Basic IT skills, including confidence using Microsoft Excel and Outlook.
• Clear written and verbal communication skills, with a positive and enthusiastic approach to learning.

Responsibilities

• Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders.
• Help investigate payment discrepancies and ensure payments are allocated accurately to the correct customer accounts.
• Support the review of unpaid Direct Debits and suspense accounts, helping the team minimise the risk of arrears and failed payments.
• Assist with daily and monthly bank and financial reconciliations, including supporting the investigation of discrepancies.
• Work with colleagues across Hyde while developing your skills in administration, financial processing, customer service and business operations.

Skills

Numeracy

Organisational skills

Time management

Attention to detail

IT skills (Excel & Outlook)

Clear written/verbal communication

Education

Business Administration Apprenticeship (Level 3)

Tools

Excel

Outlook

Job description

Hyde is offering an Income Processing Officer Apprentice role in our Income Services team in London. This 18-19 month apprenticeship combines hands-on financial processing with earning a Business Administration Apprenticeship, supporting your career growth while you learn.

You will process and reconcile payments, support banking reconciliations, and develop skills in administration, data handling and stakeholder communication.