Home Ownership Officer Apprentice

Bidvane; Greater London; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits

Support for learning and career开发

Job summary

The Methodist Church in Britain is offering a Level 3 apprenticeship in Hyde's Income Services team. The apprentice will learn payment processing and financial administration while working with experienced colleagues.

Hybrid working options are available, with emphasis on numeracy and meticulous work to ensure payments such as Housing Benefit, DWP payments and Direct Debits are correctly reconciled and allocated.

Qualifications

• Good numeracy skills and close attention to detail.
• Good organisational and time management skills.
• Ability to work accurately in a fast-paced environment.
• Basic IT skills, including Microsoft Excel and Outlook.
• Clear written and verbal communication skills.
• Positive and enthusiastic approach to learning and development.

Responsibilities

• Process and reconcile customer payments, including Housing Benefit, DWP payments and Direct Debits
• Help investigate payment discrepancies and allocate payments to the correct customer accounts
• Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments
• Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies
• Work with colleagues across Hyde to build skills in administration, financial processing, customer service and business operations

Skills

Numeracy

Attention to detail

Organisational skills

Time management

Clear communication

Excel

Outlook

Team learning

Education

Level 3 apprenticeship

Tools

Microsoft Excel

Outlook

Job description

This apprenticeship sits in Hyde's Income Services team, where the apprentice learns payment processing and financial administration alongside experienced colleagues. The work centres on making sure customer payments, including Housing Benefit, DWP payments and Direct Debits, are reconciled and allocated to the right accounts. It is a Level 3 apprenticeship lasting 18 to 19 months, with hybrid working options. Good numeracy and close attention to detail matter most for this post.

What the job involves

• Process and reconcile customer payments, including Housing Benefit, DWP payments and Direct Debits
• Help investigate payment discrepancies and allocate payments to the correct customer accounts
• Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments
• Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies
• Work with colleagues across Hyde to build skills in administration, financial processing, customer service and business operations

Skills & knowledge

• Good numeracy skills and strong attention to detail
• Good organisational and time management skills
• Ability to work accurately in a fast-paced environment
• Basic IT skills, including Microsoft Excel and Outlook
• Clear written and verbal communication skills
• Positive and enthusiastic approach to learning and development

What’s offered

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options