Income Officer: Rent Arrears & Tenancy Support (Hybrid)

Chime Housing; Watford; Presencial; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer pension up to 11%

Descripción de la vacante

Chime Housing is seeking an Income Officer to manage rent arrears and sustain tenancies across a patch of properties in Watford. You will engage directly with residents to resolve arrears, prevent debt escalation, and provide budgeting and welfare advice.

The role blends independent work with teamwork and involves occasional court processes. We offer an on-site role in Watford with a range of responsibilities, a flexible approach to working patterns, and an employer pension contribution of up to

Formación

• Proven debt management experience in challenging situations.
• Court appearances and knowledge of rent arrears legal processes.
• Understanding of housing legislation and proficient with Microsoft Office.
• Experience with Housing Management and Arrears Management systems.
• Strong customer service, negotiation and problem-solving skills.
• Excellent organizational and time-management abilities.

Responsabilidades

• Manage rent arrears and tenancy debts following policy and best practice.
• Reduce debt through early intervention and effective case management.
• Coordinate with Lettings to prevent arrears for new tenants.
• Support tenancy sustainment by identifying vulnerabilities and referring to services.
• Take action to prevent arrears escalation, including notices and court prep.
• Monitor payment defaults after legal action and take further steps.
• Maintain accurate records and regular tenant contact.
• Advise on budgeting, income and welfare benefits; refer complex cases.
• Liaise with Housing Benefit and DWP to resolve claims.
• Set up and amend direct debits as needed.
• Conduct home visits and office appointments to discuss arrears.
• Reconcile payments with Finance; achieve income targets.

Conocimientos

Debt management

Court appearances

Customer service

Negotiation

Problem solving

Time management

Data entry

Independent work

Team collaboration

Educación

General education

Herramientas

Housing Management system

Arrears Management system

Microsoft Office

Descripción del empleo

Chime Housing is seeking an Income Officer to manage rent arrears and sustain tenancies across a patch of properties in Watford. You will engage directly with residents to resolve arrears, prevent debt escalation, and provide budgeting and welfare advice.

The role blends independent work with teamwork and involves occasional court processes. We offer an on-site role in Watford with a range of responsibilities, a flexible approach to working patterns, and an employer pension contribution of up to