Income Officer

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

SNG (Sovereign Network Group) is seeking an Income Officer to join the Customer Accounts team in Newbury. The role involves negotiating payment arrangements, providing welfare benefit and money advice, and preparing court applications.

You may need to visit customers at home and attend court hearings as required. The successful candidate will deliver a comprehensive rent and service charge collection service, monitor accounts, manage end-to-end processes, and liaise with external agencies and

Qualifications

• Experience in negotiating payment arrangements with customers.
• Knowledge of welfare benefits and money advice.
• Ability to prioritise and work with minimal supervision.

Responsibilities

• Deliver a rent and service charge collection service across the region.
• Monitor customer accounts for all tenures.
• Manage end-to-end collection processes and correspond with external agencies when needed.
• Engage external agencies including local authorities as required.
• Manage evictions where applicable.

Skills

Negotiation

Welfare benefits

Organisational skills

Confidential handling

Job description

We have an opportunity for an Income officer to join our Customer Accounts team in Newbury.

This is a 6 month fixed term role where you will be working at least two days in the office.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Knowledge and experience of either social housing, home ownership or the private rented sector
• A working knowledge of welfare benefits
• Experience in income management or debt recovery/collection is advantageous, but not essential
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.