Income Officer

SNG (Sovereign Network Group); Thatcham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Sovereign Network Group in Newbury is seeking an Income Officer to join the Customer Accounts team. You will negotiate payment arrangements with customers, provide welfare benefit and money advice, and prepare applications for court.

You'll visit customers at home, attend court hearings when needed, and deliver a rent and service charge collection service across the region. The role requires knowledge of welfare benefits, experience in income management or debt recovery is a plus, and a full

Qualifications

• Knowledge and experience of social housing, home ownership or the private rented sector
• Working knowledge of welfare benefits
• Experience in income management or debt recovery/collection is advantageous
• Self-starter with proactive approach and ability to work without close supervision
• Strong decision‑making skills with a diplomatic and confidential approach

Responsibilities

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

Skills

Negotiation of payment arrangements

Welfare benefits knowledge

Money advice / debt recovery

Court applications preparation

Driving to visit customers

Job description

We have an opportunity for an Income officer to join our Customer Accounts team in Newbury.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region

Monitoring customer accounts for all tenures

Managing end to end processes

Engaging with external agencies including local authorities when needed

Managing evictions

To be successful in this role you'll need:

Knowledge and experience of either social housing, home ownership or the private rented sector

A working knowledge of welfare benefits

Experience in income management or debt recovery/collection is advantageous, but not essential

To be a self-starter with a proactive approach and possess the ability to work without close supervision

To have effective decision‑making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.