Income Officer

North East Combined Authority; Blyth; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

LGPS pension

Flexi scheme

Job summary

Northumberland County Council in Blyth is seeking an Income Officer to join the Housing Management Team. You will lead on tenancy arrears investigations, set up payment plans, and support referrals to specialist services as needed.

You will regularly contact customers, undertake property visits when required, and work with multiple teams to ensure a customer-focused arrears service that helps households in financial difficulty.

Qualifications

• Experience in income collection and tenancy management is required.
• Knowledge of welfare benefits (CRF/ DHP, under-occupation) is preferred.
• Be a team player, empathetic and ready to handle challenges.

Responsibilities

• Investigate tenancy arrears to determine reasons for non-payment.
• Negotiate arrears settlements and discuss payment plans with customers; refer to specialist services as needed.
• Conduct property visits to discuss arrears and identify vulnerabilities; collaborate with other teams to deliver effective solutions.

Skills

Income Collection

Tenancy Management

Job description

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

An exciting opportunity has arisen to join our Housing Management Team as an Income Officer. Reporting to the Income Manager and supported by Seniors, you will be at the forefront of our Income Collection service, ensuring excellence and accessibility for all.

This role provides an opportunity to be part of a team that makes a difference to people's lives and the customers we serve. As an Income Officer you will be at the forefront of our collection service, ensuring excellence and accessibility for all.

What you'll be doing:

• Undertaking thorough investigations into tenancy arrears to determine the reason for non-payment.
• Undertake regular communication with our customers to discuss payment plans, negotiate arrears settlements and provide support with referring to our specialist services where appropriate.
• Undertake property visits to customers' homes when necessary to discuss arrears and identify vulnerabilities.
• Work with other teams both inside and outside of housing to develop an effective solution for our customers facing financial difficulties, always providing a comprehensive customer-focused service.

What you'll bring:

• Income Collection / Tenancy Management experience
• Knowledge of Welfare Benefits (including CRF, previously DHP, under-occupation, and budgeting) would be preferred
• Housing Management experience
• Be forward thinking, have empathy and prepared to take on meaningful challenges, achieving success and making a difference to those in need.
• Be a team player and be willing to help and support colleagues as well as managing your own patch where required.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

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We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.