Income Maximisation & Housing Support Officer

Elmbridge Borough Council; Esher; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Elmbridge Borough Council is seeking an Income Maximisation and Recovery Officer to join the Private Rented Sector and Temporary Accommodation Team in Esher. This newly created permanent role focuses on helping residents maximise their income, sustain accommodation and reduce rent arrears.

You will work closely with Housing Officers, Housing Benefit teams, the Department for Work and Pensions and other partners to address financial difficulties while ensuring effective income management for

Qualifications

• Experience in housing, welfare benefits, debt recovery, or financial inclusion work.
• Ability to communicate confidently with residents and partner agencies.

Responsibilities

• Help residents maximise income and sustain accommodation.
• Reduce rent arrears by supporting residents and income collection activities.
• Collaborate with Housing Officers, Housing Benefit teams, and the DWP.
• Influence service development and establish effective processes and ways of working.
• Manage a varied workload with a pragmatic approach to problem solving.
• Contribute to homelessness prevention by improving residents' financial circumstances.

Skills

Housing experience

Welfare benefits

Debt recovery

Income collection

Communication with residents

Job description

Elmbridge Borough Council is seeking an Income Maximisation and Recovery Officer to join the Private Rented Sector and Temporary Accommodation Team in Esher. This newly created permanent role focuses on helping residents maximise their income, sustain accommodation and reduce rent arrears.

You will work closely with Housing Officers, Housing Benefit teams, the Department for Work and Pensions and other partners to address financial difficulties while ensuring effective income management for