Income Maximisation Lead – Housing & Benefits

New Start; Greater London; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

London Borough of Richmond upon Thames and London Borough of Wandsworth is seeking an experienced Deputy Income Maximisation Manager to lead a team delivering income recovery for residents in temporary accommodation across two boroughs.

You will drive rent collection, coordinate welfare benefits support, and use data to improve performance while ensuring compliant casework and positive financial and resident outcomes.

Qualifications

• GCSEs in Maths and English at grade C/4 or above or equivalent
• CIH Level 4 qualification or willingness to undertake by 2029
• Strong knowledge of rent, debt and arrears management, including income recovery and reducing debt
• Knowledge of welfare benefits and ability to advise residents
• Experience leading a team and conducting supervision and performance reviews
• Experience working with the public, including vulnerable residents, with a calm, empathetic approach
• Strong communication, literacy, numeracy and IT skills with attention to detail

Responsibilities

• Lead a team of Income Maximisation Officers across two boroughs in a fast-paced environment
• Set expectations, manage priorities, and ensure responsive service delivery
• Monitor caseloads and use performance information to drive arrears recovery
• Provide early intervention and practical support to maximise residents' income
• Oversee complex cases involving vulnerable residents and ensure compliant processes
• Collaborate with Housing Benefits, Legal Services and partner agencies to improve outcomes

Skills

Rent and arrears management

Welfare benefits knowledge

Team leadership

Communication skills

IT and data analysis

Education

Maths and English GCSE at grade C/4 or above

CIH Level 4 qualification or willingness to complete by 2029

Tools

Performance data analysis

Job description

London Borough of Richmond upon Thames and London Borough of Wandsworth is seeking an experienced Deputy Income Maximisation Manager to lead a team delivering income recovery for residents in temporary accommodation across two boroughs.

You will drive rent collection, coordinate welfare benefits support, and use data to improve performance while ensuring compliant casework and positive financial and resident outcomes.