Income Management Officer

Haringey Jobs London; London; On-site; GBP 38,000 - 41,000; Full time

Job summary

Haringey Council is seeking an enthusiastic Income Management Officer for a 6-month fixed-term contract. The role involves providing vital support to residents managing tenancies and reducing debt levels. Candidates should bring strong communication and welfare benefits knowledge to ensure effective service delivery and improve customer satisfaction.

Benefits

Leave entitlement up to 31 days + bank holidays

Potential hybrid working opportunities

Health and wellbeing support

Generous local government pension scheme

Discount schemes across leisure and culture

Qualifications

• Experience in social housing environment with understanding of Rent Recovery Policies.
• Knowledge of Universal Credit and Housing Benefit.
• Demonstrated ability to improve customer satisfaction.

Responsibilities

• Provide comprehensive Income management service to residents.
• Support tenants to maintain tenancies and reduce overall debt.
• Maximise collection of Former Tenant Arrears.

Skills

Communication

Welfare benefits knowledge

Numerical skills

Reporting skills

Tools

Northgate housing management system

Job description

Contract Terms

Contract Type: Full -Time, 6 Month FTC
Salary:PO1 £38,934 – £40,755per annum
Interview: w/c 7th July 2025
Closing Date: Sunday 22nd June 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for an enthusiastic and experienced Income Management Officer to join our busy Income Management Team on a 6 Month Fixed-Term Contract. You will provide a comprehensive Income management service to the residents, supporting them to maintain their current tenancies whilst reducing the overall debt for various tenure types, such as General Needs, Temporary Accommodation and Garages. You will also maximise the collection of our Former Tenant Arrears.

About you

The successful candidate will need outstanding communication skills and be able to work effectively, both autonomously and within a team. You will have experience of working in a social housing environment with an excellent understanding of Rent Recovery Policies. You will also need excellent knowledge and understanding of welfare benefits specifically Universal Credit and Housing Benefit to ensure income maximisation. You should be customer-focussed and be able to deliver tangible outcomes for a diverse range of customers and have had experience of contributing to service improvements and initiatives that have supported an increase in customer satisfaction.

Skills:
• Experienced in using Northgate housing management system.
• Understanding of the legal framework for housing and Pre-Action Protocols
• Demonstrable knowledge and understanding of welfare benefits specifically Universal Credit and Housing Benefit
• Experience working in rent income collection for a local authority or Housing Association
• Able to communicate clearly (written and oral)
• Good numerical and reporting skills

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact [e-mail]