Assistant Manager

Southern Hospice Group; Havant; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Annual leave up to 35 days

On-site education support

Job summary

Southern Hospice Group operates the largest group of hospices in Sussex and among the largest in the UK, delivering compassionate care to adults, children and families. This role supports the Retail Manager to drive daily shop activity, maximise profits, and strengthen community relations.

The post focuses on customer service excellence, effective stock and promotions, and strong volunteer involvement to ensure the hospices reach their income and community engagement goals.

Qualifications

• Maximise the shop's contribution through sales from donated and new goods.
• Deliver high standards of customer service.
• Capture Gift Aid at every opportunity to maximise income.
• Assist the manager with sales promotions, stock generation activities and income from new goods.
• Foster a safe environment embracing new ideas and originality.
• Help keep the shop looking its best to deliver maximum income to the hospices.
• Coordinate volunteers and their rotas.
• Assist with recruitment, induction, training and development of volunteers.

Responsibilities

• Assist the Retail Manager to manage and co-ordinate day-to-day shop activities ensuring excellent customer service and maximising overall profit.

Skills

Customer service

Volunteer coordination

Team collaboration

Sales promotion support

Gift Aid awareness

Job description

To assist the Retail Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.

Essential criteria

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage a safe environment that embraces new ideas and originality
• Help the manager keep the shop looking it's very best to deliver maximum income to the hospices
• Encourage the work of volunteers and co-ordinate the volunteers work and rotas
• Assist the Manager in recruitment, induction, training, and development of volunteers

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days' annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service