Housing Customer Service Apprentice

Together Housing; Blackburn; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

27 days holiday

Pension scheme

Flexible working arrangements

Job summary

Together Housing is offering a Housing Customer Service Apprentice role in Blackburn. You will start in our Customer Service Centre, delivering outstanding service via phone, email and digital channels while training for the Level 3 Service in Housing Apprenticeship.

You will rotate across departments to gain sector knowledge, receive mentoring, and complete off‑the‑job learning. The programme runs for 20 months with a salary starting at £15,392 in year 1 and flexible progression.

Qualifications

• Demonstrate a genuine passion for helping people and delivering excellent service.
• Show enthusiasm, a can‑do attitude and willingness to learn.
• Excellent communication skills and confidence to engage with people from diverse backgrounds.
• Ability to work well in a team while taking responsibility for your own learning.
• Good organisational and time management skills.
• Confidence using technology and openness to learning new systems.
• Curiosity, resilience and proactive approach to learning new skills.

Responsibilities

• Deliver excellent customer service across telephone, email and digital channels.
• Support customers with a wide range of enquiries while learning from experienced colleagues and Team Leaders.
• Develop the skills to resolve customer enquiries at the first point of contact wherever possible.
• Learn how to use customer management systems accurately and efficiently.
• Escalate enquiries appropriately where specialist support is required.
• Successfully complete the Level 3 Service in Housing Apprenticeship, attending all workshops and assessments.
• Complete off‑job learning and apply new knowledge in day‑to‑day work.
• Gain experience across teams such as Repairs & Maintenance, Neighbourhood Services, Housing Management, and more.

Skills

Customer service

Communication

Teamwork

Organisation

Time management

Technology literacy

Willingness to learn

Customer management systems

Education

GCSE Maths & English (Grade 4/C or above)

Tools

Customer management systems

Job description

We have a fantastic opportunity for a Housing Customer Service Apprentice to join Together Housing and begin an exciting career in social housing.

If you're passionate about helping people, eager to learn and looking to gain a nationally recognised qualification while earning, this could be the perfect opportunity for you.

As a Housing Customer Service Apprentice, you'll complete a Level 3 Service in Housing Apprenticeship while gaining valuable hands on experience across a range of teams within Together Housing. You'll begin your journey in our Customer Service Centre, learning how to deliver outstanding service through telephone, email and digital channels, before spending time with other departments to gain a broad understanding of the housing sector.

Throughout your apprenticeship, you'll receive full training, mentoring and coaching to help you build the knowledge, skills and confidence needed for a successful career with Together Housing.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of key responsibilities...

• Deliver excellent customer service across a variety of communication channels, including telephone, email and digital platforms.
• Support customers with a wide range of enquiries while learning from experienced colleagues and Team Leaders.
• Develop the skills to resolve customer enquiries at the first point of contact wherever possible.
• Learn how to use customer management systems accurately and efficiently.
• Escalate enquiries appropriately where specialist support is required.
• Successfully complete the Level 3 Service in Housing Apprenticeship, attending all workshops, learning sessions and assessments.
• Complete off‑job learning and apply your new knowledge within your day‑to‑day role.
• Gain valuable experience through planned placements across a variety of teams, including Repairs & Maintenance, Neighbourhood Services, Housing Management, Homeownership, Property Services, Income & Financial Inclusion and Business Improvement.
• Build positive working relationships with colleagues across the organisation and contribute positively as part of the wider team.
• Represent Together Housing professionally while following company policies, Health & Safety requirements, GDPR and Equality, Diversity and Inclusion principles.
• Take every opportunity to develop your skills, ask questions and build your confidence throughout your apprenticeship.

We are looking for someone who has...

• A genuine passion for helping people and delivering excellent customer service.
• A positive attitude, enthusiasm and a willingness to learn.
• Excellent communication skills and the confidence to speak with people from a variety of backgrounds.
• The ability to work well as part of a team while taking responsibility for your own learning.
• Good organisational and time management skills.
• Confidence using technology and a willingness to learn new systems.
• Curiosity, resilience and a proactive approach to learning new skills.
• GCSE Maths and English at Grade 4 (C) or above, or a willingness to achieve these as part of the apprenticeship if required.
• Eligibility to undertake a Level 3 Apprenticeship.
• A flexible approach to learning, including travelling to different Together Housing locations and attending apprenticeship learning sessions where required.
• A commitment to completing the full apprenticeship programme and building a long‑term career with Together Housing.

In return, we are offering the successful candidate in the Housing Customer Service Apprentice role…

Please note this role is offered on a 20-month fixed‑term contract for the duration of the apprenticeship programme.

• Salary: 1st Year = £15,392.00. 2nd Year onwards = minimum wage for age range. PLEASE be aware that this is regardless of age.
• Completing Level 3 Service in Housing Apprenticeship
• Find out more about the course - Service in Housing Apprenticeship: https://www.placesforpeople.co.uk/pfp-thrive/what-we-offer/apprenticeships/level-3-service-in-housing-apprenticeship/
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• A flexible working environment, with a range of family friendly policies

• Your working hours will be 37 hours per week

• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.

The deadline for applications is 12 noon on Friday 31 July 2026. Interviews are scheduled to take place during the week commencing Monday 10 August 2026.