Inclusion Coach Team Leader

Capital City College Group; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Cycle to Work

Eye tests

Medicash health plan

CPD days

Job summary

Capital City College seeks a proactive Inclusion Coach Team Leader to guide the Inclusion Coach service across multiple campuses in London. You will lead, coach and manage a team of Inclusion Coaches, ensuring high standards of learner engagement, wellbeing and achievement.

You will partner with curriculum, safeguarding and learner services to deliver targeted interventions, monitor impact and foster an inclusive environment where every student can thrive and progress.

Qualifications

• Experience leading staff in education or student services settings.
• Proven ability to improve attendance, engagement and outcomes.
• Strong data/analytical skills to drive actions from insights.
• Ability to coach and develop staff to high performance.
• Excellent communication with students, families, colleagues and external partners.

Responsibilities

• Lead and coordinate the Inclusion Coach service across the College with consistency and quality.
• Provide day‑to‑day leadership, performance management and professional support to Inclusion Coaches on multiple campuses.
• Oversee targeted interventions for learners facing participation barriers and monitor impact.
• Collaborate with curriculum teams, safeguarding, learner services and external partners to create an inclusive learning environment.

Skills

Leadership

Data analysis

Stakeholder engagement

Communication

Performance management

Team development

Safeguarding awareness

Inclusion and wellbeing

Attendance improvement

Job description

The job requirements are detailed below.

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London's leading Further Education providers? Capital City College is looking for a skilled Inclusion Coach Team Leader to support and drive key operational functions, helping shape the future of education in the heart of London.

About the Role

This role is offered on a full-time, permanent basis.

To lead and coordinate the Inclusion Coach service across the College, ensuring a consistent, high-quality approach to learner engagement, inclusion, wellbeing, attendance, retention and achievement.

The Inclusion Coach Team Leader will provide day-to-day leadership, performance management and professional support to a team of Inclusion Coaches working across multiple campuses.

The postholder will oversee targeted interventions for learners who face barriers to participation, achievement or progression, ensuring timely and effective support is provided and impact is monitored.

Working closely with curriculum teams, safeguarding, learner services and external partners, the postholder will help create an inclusive learning environment where all learners can thrive and achieve their full potential.

About the Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic and supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

About You

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Experience of leading, managing or supervising staff within an education, youth support, pastoral or student services environment.
• A proven ability to improve attendance, punctuality, engagement, retention and student outcomes.
• Strong data and analytical skills, with the ability to identify trends, set priorities and turn insight into effective action.
• The ability to lead and implement improvement strategies that deliver measurable outcomes.
• Excellent communication and relationship-building skills, with the ability to work confidently with students, families, colleagues and external partners.
• A supportive leadership style, with the ability to coach, motivate, develop and challenge staff to achieve high standards.
• Experience of managing performance, setting expectations and supporting professional development.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities across multiple campuses.
• The ability to work collaboratively with curriculum, safeguarding, pastoral and student support teams.
• A strong understanding of the barriers that can affect student attendance, engagement and achievement.
• The confidence to make informed decisions, take ownership and drive positive change.
• A commitment to safeguarding, inclusion, equality and student wellbeing.
• The ability to build a culture of high expectations, accountability and continuous improvement.
• A positive, solution-focused approach and the resilience to manage challenging situations effectively.

A genuine passion for supporting young people, removing barriers and creating opportunities for every student to succeed.

Most importantly, you’ll be ready to make a positive contribution to our college community.

About Us:

Capital City College (CCC),one of the UK’s largest FE colleges in the UK. This influential group supports over35,000 studentsbased across 12 London campusesannually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Why Join Capital City College?

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS - our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans - including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.

CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check - with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that’s uniquely yours.

As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.

Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.

As teachers and staff, we’re all driven by you -getting to know you, helping you feel valued and giving you hands-on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.

Real-life learning

Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community

Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons

Innovating and inspiring, we help you become and achieve more than you thought was possible.