Incident Reporting & Investigation Centre (IRIC) Specialist

NHS Scotland; Glasgow; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Pension scheme

Work life balance policies

Occupational health services

Learning resource centres

Discounted leisure

Job summary

PSD Scotland is recruiting an IRIC Specialist to join the national team and enhance safety across Scotland's health and social care sector. The role focuses on coordinating investigations, gathering evidence, and delivering safety recommendations.

Hybrid working in Scotland with some travel supports continuous improvement and learning across NHS Scotland Assure. The post requires strong analytical and writing skills, the ability to manage multiple priorities, and collaborative work with

Qualifications

• Experience in healthcare or social care settings.
• Experience in incident investigation and safety governance.
• Experience in risk management and assurance.

Responsibilities

• Coordinating and conducting adverse incident investigations.
• Gathering and analysing evidence to understand what happened and why.
• Applying investigation techniques, root cause analysis and risk assessment methodologies.
• Working with clinical, technical and professional specialists to develop effective safety recommendations.
• Preparing investigation reports, safety alerts, briefings and guidance.
• Supporting investigations into serious incidents, including those involving severe harm or fatalities.
• Promoting learning and prevention activities across Scotland's health and social care services.

Skills

Communication skills

Investigation

Risk assessment

Analytical skills

Evidence gathering

Report writing

Stakeholder management

Problem solving

Prioritisation

Healthcare safety knowledge

Job description

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland).

This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About the Organisation:

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post:

The Incident Reporting & Investigation Centre (IRIC) is Scotland's national centre for investigating adverse incidents involving health and care technologies, facilities and equipment.

Our role is to improve safety through reporting, learning and prevention across Scotland's health and social care system.We are seeking an IRIC Specialist to join our national team within NHS Scotland Assure.

Key responsibilities include:

• Coordinating and conducting adverse incident investigations.
• Gathering and analysing evidence to understand what happened and why.
• Applying investigation techniques, root cause analysis and risk assessment methodologies.
• Working with clinical, technical and professional specialists to develop effective safety recommendations.
• Preparing investigation reports, safety alerts, briefings and guidance.
• Supporting investigations into serious incidents, including those involving severe harm or fatalities.
• Promoting learning and prevention activities across Scotland's health and social care services.

The Candidate:

We are looking for someone who is curious, analytical and motivated by improving safety.This role does not require candidates to be engineers, scientists or healthcare professionals.

While clinical, technical or scientific knowledge would be advantageous, much of the specialist product knowledge can be learned on the job through experience and collaboration with subject matter experts from across NHS Scotland Assure.We welcome applications from candidates with experience in areas such as:

• Healthcare or social care.
• Patient safety, governance or quality improvement.
• Complaints handling.
• Risk management or assurance.
• Incident investigation.
• Procurement or contract management.
• Regulatory or compliance functions.
• Medical devices, care equipment or facilities services.
• Other roles involving investigation, evidence gathering, analysis and risk assessment.
• Excellent written and verbal communication skills.
• Strong investigative, analytical and problem-solving abilities.
• Experience assessing risk and making evidence-based decisions.
• The ability to manage competing priorities and complex workloads.
• Confidence working with a wide range of stakeholders.
• Experience preparing reports, recommendations or other written outputs.
• A commitment to continuous improvement and improving outcomes for patients, service users and staff.

Location and Working Pattern:

Gyle Square, Edinburgh EH12 9EB or Delta House, Glasgow G1 2NP36 hours per week, Monday to Friday.This post currently operates under hybrid working arrangements, subject to service requirements.The role requires occasional travel throughout Scotland and, on occasion, elsewhere in the UK.It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.Flexible rostering arrangements are in place to enable each employee to benefit from flexible working while maintaining roster cover during standard business hours 09:00 to 17:00 Monday to Friday.It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits:

• Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
• HR Benefits Brochure.

Inclusion:

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome.

We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities.

This is supported through Once for Scotland flexible working policies.

PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace.

There are a number of equality staff networks in place which all staff are welcome to join.

We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey.

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

Job Details:

Job reference:252854Salary:Band 6 (43,231

52,679

Job closing date:13/10/2026Job Type:Administrative ServicesLocation:Glasgow / EdinburghEmployment type:PermanentHours Per Week:

36

Job posted date:29/09/2026Employer (NHS Board): Public Services Delivery ScotlandDepartment:IRIC