Incident & Problem Manager — AI-Driven Resilience Leader

Capital One; Nottingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Capital One is recruiting an Incident and Problem Manager to join its UK Technology Operations Centre (TOC) in Nottingham. You will lead major incident investigations, coordinate cross-functional teams, and drive rapid incident resolution while performing root-cause analysis to prevent recurrence.

The role emphasises collaboration with internal tech teams, business partners, and suppliers. It also includes on-call support, AI-enabled process improvements, and a focus on maintaining always-on

Qualifications

• Experience in managing major incidents and coordinating technical teams.
• Strong communication across senior stakeholders and partners.
• Knowledge of cloud principles (AWS) and automation opportunities.
• Experience using AI to improve processes and reduce toil.

Responsibilities

• Lead investigations into major incidents, coordinating resources 24/7/365.
• Drive incident progress and communicate status with the wider organisation.
• Coordinate virtual and in-office teams to restore normal service quickly.
• Conduct rigorous root-cause analysis using structured methods.
• Drive incident readiness and game days to improve reliability.

Skills

Incident management

Root cause analysis

Communication

AWS cloud

AI in operations

Job description

Capital One is recruiting an Incident and Problem Manager to join its UK Technology Operations Centre (TOC) in Nottingham. You will lead major incident investigations, coordinate cross-functional teams, and drive rapid incident resolution while performing root-cause analysis to prevent recurrence.

The role emphasises collaboration with internal tech teams, business partners, and suppliers. It also includes on-call support, AI-enabled process improvements, and a focus on maintaining always-on