Global Incident & Problem Management Lead

TRIA; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in consumer services is looking for an Incident and Problem Manager in Birmingham. This role involves end-to-end ownership of major incident response and problem management, ensuring minimal business impact and conducting root cause analysis. Candidates should demonstrate experience in global environments and have a strong understanding of ITIL processes. Excellent communication skills and the ability to lead cross-functional teams are essential for success in this position.

Qualifications

• Proven experience in a global environment.
• Excellent knowledge of ITIL processes.
• Experience leading incident bridges is required.
• Ability to communicate with senior stakeholders.
• Experience with distributed support teams.

Responsibilities

• Take end-to-end ownership of major incident response.
• Manage high-severity incidents to minimize impact.
• Drive root cause analysis to prevent recurrence.

Skills

Experience in global environment

Knowledge of ITIL

Leadership in incident management

Coordination with offshore teams

Excellent communication skills

Job description

A global leader in consumer services is looking for an Incident and Problem Manager in Birmingham. This role involves end-to-end ownership of major incident response and problem management, ensuring minimal business impact and conducting root cause analysis. Candidates should demonstrate experience in global environments and have a strong understanding of ITIL processes. Excellent communication skills and the ability to lead cross-functional teams are essential for success in this position.