Inbound Customer Care Specialist – Billing & Support

Concentrix; Stockport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free parking

Health plan

Employee discounts

Wellness program

Job summary

Concentrix in Stockport is seeking an Inbound Customer Service Advisor to handle customer inquiries and billing issues from a fixed location. The role involves addressing address changes, billing concerns, and other queries to enhance overall customer experience.

You will deliver empathetic, solution-focused support, maintaining accuracy and efficiency across a 40-hour work week, Monday through Saturday, with on-site parking and a comprehensive benefits package.

Qualifications

• Detail-oriented individuals who excel at resolving customer queries.
• Comfortable in target-driven environments and prioritize customer satisfaction.
• Strong communication and problem-solving skills.

Responsibilities

• Customer Queries & Resolution: Address and resolve a variety of customer inquiries with clarity.
• Customer Service & Communication: Listen actively and articulate solutions to foster trust.
• Billing Support: Assist customers with billing inquiries and adjustments.
• Adaptability & Efficiency: Thrive in a dynamic environment and meet support targets.

Skills

Customer support

Communication

Problem-solving & resilience

Adaptability & versatility

Job description

Concentrix in Stockport is seeking an Inbound Customer Service Advisor to handle customer inquiries and billing issues from a fixed location. The role involves addressing address changes, billing concerns, and other queries to enhance overall customer experience.

You will deliver empathetic, solution-focused support, maintaining accuracy and efficiency across a 40-hour work week, Monday through Saturday, with on-site parking and a comprehensive benefits package.