Inbound Sales Administrator

JR United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks an Inbound Sales Administrator to bridge customers and Business Development Managers. The successful candidate will manage orders, provide post-sale reports, and ensure customer satisfaction in a dynamic work environment. Applicants should have strong multitasking abilities and a solid background in customer service.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Performance-based annual bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role required.
• Ability to provide a satisfactory basic DBS check.

Responsibilities

• Handle service-related and customer orders, including stock availability and pricing.
• Serve as the point of contact for sales inquiries with relevant teams.
• Maintain customer account details in the DSE system.

Skills

Interpersonal skills

Communication skills

Team player

Organised

Multitasking

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking skills and suits someone who enjoys going above and beyond for both internal and external customers.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical approach
• Ability to multitask
• Satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle all service-related and customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
• Serve as the point of contact for sales inquiries, communicate requests to relevant BDMs or Distributors, and support the production of quotations
• Provide confident customer care
• Respond promptly and efficiently to sales inquiries daily
• Maintain customer account details with up-to-date information in the DSE system
• Prepare export documentation ensuring compliance with Customs & Excise procedures
• Coordinate online store approval requests and monitor subsequent sales orders
• Process credit card payments through the online payment system
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
• Assist in other areas of the company as required

Benefits:

• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Company-wide performance-based annual bonus scheme