Inbound Sales Administrator

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Inbound Sales Administrator to enhance customer service and support business development. This role involves managing customer orders, ensuring accurate processing, and maintaining high standards of customer care. Ideal candidates will possess strong communication and multitasking skills in a fast-paced environment.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Companywide performance based annual bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role required.
• Confident in providing excellent customer care.
• Methodical and organised approach essential.

Responsibilities

• Handling all service-related customer orders, including processing and dispatching goods.
• Responding promptly to sales inquiries and supporting Business Development Managers.
• Preparing export documentation and ensuring compliance with Customs & Excise procedures.

Skills

Interpersonal skills

Communication skills

Organisational skills

Ability to multi-task

Customer service experience

Job description

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The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.

Due to the known consignor duties carried out the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will be also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical in approach
• Ability to multi-task
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing
• Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations
• Provide confident customer care
• Respond promptly and efficiently to sales enquiries daily
• Establish and maintain customer account details with all relevant and up to date information in the DSE operating system
• Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
• Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed
• Process credit card payments using online payment system
• Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time
• Help in other areas of the company as required
• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance based annual bonus scheme