Inbound Sales Administrator

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Inbound Sales Administrator in Bolton to connect customers with Business Development Managers. Responsibilities involve processing orders, maintaining customer records, and ensuring excellent customer service in a fast-paced environment. The role offers a competitive salary and benefits including holidays, life insurance, and a bonus scheme.

Benefits

25 days holiday plus bank holidays

Life insurance

Enhanced maternity/paternity pay

5% pension contributions

Performance-based annual bonus scheme

Qualifications

• 5 years of work history including confirmation of dates.
• Basic DBS check required.

Responsibilities

• Handle service-related and customer orders including processing and dispatch.
• Serve as point of contact for sales inquiries and support Business Development Managers.
• Maintain customer account details in the DSE system.

Skills

Interpersonal skills

Communication skills

Multitasking

Organised

Team player

Job description

Inbound Sales Administrator, Bolton, Greater Manchester

This role acts as the connecting piece between the customer and Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. It requires multitasking in a fast-paced environment and a customer-oriented approach.

Applicants must provide 5 years of work history, including confirmation of dates from previous employers, and a basic DBS check will be required.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical
• Ability to multitask
• Satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle service-related and customer orders, including requests, processing, dispatch, and information management
• Serve as the point of contact for sales inquiries and support Business Development Managers with quotations
• Provide confident customer care and respond promptly to inquiries
• Maintain customer account details in the DSE system
• Prepare export documentation in compliance with Customs & Excise procedures
• Coordinate online store requests and monitor sales orders
• Process credit card payments
• Collaborate with production, quality, dispatch, and accounts teams to ensure timely delivery of quality products
• Assist in other company areas as needed

Benefits include 25 days holiday plus bank holidays, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a performance-based annual bonus scheme.