Inbound Sales Administrator

JR United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the United Kingdom is seeking an Inbound Sales Administrator who will bridge the gap between customers and Business Development Managers. The role requires excellent communication skills, the ability to multitask, and a customer-focused approach in a fast-paced environment, along with a commitment to providing high-quality service.

Benefits

25 days holiday plus Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Performance-based annual bonus scheme

Qualifications

• Excellent interpersonal and communication skills.
• Experience in Customer Service/Administration or similar roles.
• Team player with organized and methodical approach.

Responsibilities

• Handle all service-related customer orders and inquiries.
• Maintain customer account details and provide confident customer care.
• Prepare export documentation and collaborate with teams to ensure timely delivery.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Organizational Skills

Multi-tasking

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. It is a fast-paced environment that requires multi-tasking and a customer-focused approach, suitable for someone who enjoys going above and beyond for internal and external customers.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organized and methodical approach
• Ability to multi-task
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handling all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
• Serving as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparation
• Providing confident customer care
• Responding promptly to sales inquiries
• Maintaining customer account details with current information in the DSE system
• Preparing export documentation in compliance with Customs & Excise procedures
• Processing online store requests and monitoring subsequent sales orders
• Processing credit card payments via online systems
• Collaborating with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
• Assisting in other company areas as needed

Benefits:

• 25 days holiday plus Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Performance-based annual bonus scheme