Inbound Sales Administrator

JR United Kingdom; Chesterfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Chesterfield is seeking an Inbound Sales Administrator to act as the vital link between customers and Business Development Managers. The successful candidate will excel in a fast-paced environment and manage customer orders while ensuring high-quality service. This role offers comprehensive benefits including 25 days of holiday, life insurance, and a company-wide bonus scheme.

Benefits

25 days holiday plus bank holidays

Life insurance

Enhanced maternity/paternity pay

5% pension contributions

Annual performance-based bonus scheme

Qualifications

• 5-year work history requirement.
• Basic DBS check required.
• Team player with a methodical approach.

Responsibilities

• Handle all service-related customer orders efficiently.
• Serve as point of contact for sales inquiries.
• Maintain accurate customer account details.

Skills

Interpersonal skills

Communication skills

Multitasking

Organised approach

Education

Experience in Customer Service or Administration

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking abilities and suits someone who enjoys exceeding customer expectations, both internal and external.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or a similar role
• Team player
• Organised and methodical approach
• Ability to multitask
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle all service-related customer orders, including requests, processing, dispatching, and managing information such as stock availability, delivery dates, and pricing
• Serve as the point of contact for sales inquiries, communicate requests to relevant BDMs or Distributors, and support Business Development Managers with quotations
• Provide confident customer care
• Respond promptly to sales inquiries daily
• Maintain accurate customer account details with current information in the DSE system
• Prepare export documentation accurately, ensuring compliance with Customs & Excise procedures
• Process and coordinate customer requests for online store approval and monitor subsequent sales orders
• Process credit card payments via online payment systems
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
• Assist in other areas of the company as required

Benefits include 25 days holiday plus bank holidays, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a company-wide performance-based annual bonus scheme.