Inbound Helpdesk Advisor - Repairs

Ian Williams Ltd.; Birmingham; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Base salary

Monthly bonuses

Profit sharing

Annual leave 31 days

Pension 5%

Life insurance

Annual pay reviews

Training & development

Health & wellbeing support

Job summary

Ian Williams Ltd. is seeking an Inbound Customer Service Advisor to join the National Helpdesk (iwhub).

You will handle high-volume calls regarding repairs and maintenance for social housing clients, delivering a first-class service within SLAs and KPIs. The role offers a competitive base salary of £28,583 for a 37.5-hour week, monthly bonuses, profit share, 31 days leave, pension contributions up to 5%, life insurance, annual pay reviews, and opportunities for training and development, plus

Qualifications

• Experience in a contact centre or call centre.
• Experience in repairs and maintenance environment.
• Strong IT skills and ability to learn new systems.
• Excellent communication and customer-focused approach.

Responsibilities

• Handle high-volume inbound calls for repairs and maintenance.
• Provide first-class customer service and resolve issues promptly.
• Input up-to-date notes and follow processes in the system.
• Produce daily KPI reports to support contract performance.

Skills

Customer service experience

Communication skills

IT skills

Decision making

Tools

Scheduling system

Job description

Ian Williams Ltd. is seeking an Inbound Customer Service Advisor to join the National Helpdesk (iwhub).

You will handle high-volume calls regarding repairs and maintenance for social housing clients, delivering a first-class service within SLAs and KPIs. The role offers a competitive base salary of £28,583 for a 37.5-hour week, monthly bonuses, profit share, 31 days leave, pension contributions up to 5%, life insurance, annual pay reviews, and opportunities for training and development, plus