Inbound Customer Retention Specialist

Park's Motor Group; Hamilton; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Company Pension Scheme

Colleague Introductory Scheme

Discounts on new and used cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Wellbeing assistance

Job summary

Park's Motor Group in Hamilton is seeking BMW Retention Operators to join the team full-time. You will handle customer inquiries, bookings, and service plans, delivering professional, confidential support while coordinating with internal departments.

The role requires strong communication, data entry to update our CRM, and the ability to maintain high service quality. Join a team focused on customer care and operational excellence in a car dealership environment.

Qualifications

• Excellent customer service skills and professional phone etiquette.
• Ability to maintain and update customer data in the CRM accurately.
• Strong communication and collaborative skills to work with internal teams.

Responsibilities

• Answering phones from customers professionally and responding to inquiries and complaints.
• Researching required information using available resources.
• Providing customers with service and product information.
• Processing bookings, orders, and service plans requested by customers.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports and updating the CRM.
• Obtaining and evaluating data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration and communicating with internal departments.
• Other duties as assigned.

Skills

Customer service

CRM experience

Phone handling

Data entry

Tools

CRM system

Job description

Park's Motor Group in Hamilton is seeking BMW Retention Operators to join the team full-time. You will handle customer inquiries, bookings, and service plans, delivering professional, confidential support while coordinating with internal departments.

The role requires strong communication, data entry to update our CRM, and the ability to maintain high service quality. Join a team focused on customer care and operational excellence in a car dealership environment.