BMW Retention Operator

Park's Motor Group; Hamilton; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Company Pension Scheme

Colleague Introductory Scheme

Discounts on new and used cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Wellbeing assistance

Job summary

Park's Motor Group in Hamilton is seeking BMW Retention Operators to join the team full-time. You will handle customer inquiries, bookings, and service plans, delivering professional, confidential support while coordinating with internal departments.

The role requires strong communication, data entry to update our CRM, and the ability to maintain high service quality. Join a team focused on customer care and operational excellence in a car dealership environment.

Qualifications

• Excellent customer service skills and professional phone etiquette.
• Ability to maintain and update customer data in the CRM accurately.
• Strong communication and collaborative skills to work with internal teams.

Responsibilities

• Answering phones from customers professionally and responding to inquiries and complaints.
• Researching required information using available resources.
• Providing customers with service and product information.
• Processing bookings, orders, and service plans requested by customers.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports and updating the CRM.
• Obtaining and evaluating data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration and communicating with internal departments.
• Other duties as assigned.

Skills

Customer service

CRM experience

Phone handling

Data entry

Tools

CRM system

Job description

BMW Retention Operators Wanted

Location: Hamilton
Hours: 8:30am - 5pm

Due to recent growth, we have an exciting opportunity for Operators to join our BMW Retention Team based in Hamilton.

Your duties will include:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Processing booking, orders, and service plan requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

To be successful you will be able to:

• Communicate in a confidential, professional, and appropriate manner
• Help contribute towards the team's daily workload
• Liaise directly with customers providing exceptional customer service
• Maintain, create and make changes in our database
• Maintain a high consistent quality of work
• Continually develop your personal skills and knowledge
• Work on your own initiative and as part of a team

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

If you have the drive and ambition to become a member of our team then we want to hear from you.

Ref: RENTENTION-OP-BMW-090926

Working Hours Full Time (Monday - Friday)