Inbound Customer Care & Vehicle Booking Specialist

U-Drive Ltd.; Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Employee discount on rental

Company-sponsored training

Employee Discount Program access

Employee Assistance Program

Job summary

U-Drive Ltd. is seeking a Customer Care Sales Advisor (Inbound) in Poole to help customers find the right vehicle solution and drive revenue through a smooth reservation experience.

You'll respond to inbound enquiries, provide accurate quotes, create and manage bookings and payments, and promote add-ons. Collaboration with internal teams ensures enquiries move from first contact to booking with a professional approach.

Qualifications

• At least 1 year of experience handling inbound enquiries and converting leads into bookings.
• Proficiency with Microsoft Office.
• Eligibility to work in the UK.

Responsibilities

• Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
• Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
• Use internal systems to create, process, and manage vehicle bookings and payments.
• Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
• Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Skills

Inbound enquiries

Quote generation

Reservation handling

Customer communication

MS Office

Tools

Reservation system

Job description

U-Drive Ltd. is seeking a Customer Care Sales Advisor (Inbound) in Poole to help customers find the right vehicle solution and drive revenue through a smooth reservation experience.

You'll respond to inbound enquiries, provide accurate quotes, create and manage bookings and payments, and promote add-ons. Collaboration with internal teams ensures enquiries move from first contact to booking with a professional approach.