Customer Care Sales Advisor (Inbound)

U-Drive Ltd.; Poole; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Employee discount on rental

Company-sponsored training

Employee Discount Program access

Employee Assistance Program

Job summary

U-Drive Ltd. is seeking a Customer Care Sales Advisor (Inbound) in Poole to help customers find the right vehicle solution and drive revenue through a smooth reservation experience.

You'll respond to inbound enquiries, provide accurate quotes, create and manage bookings and payments, and promote add-ons. Collaboration with internal teams ensures enquiries move from first contact to booking with a professional approach.

Qualifications

• At least 1 year of experience handling inbound enquiries and converting leads into bookings.
• Proficiency with Microsoft Office.
• Eligibility to work in the UK.

Responsibilities

• Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
• Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
• Use internal systems to create, process, and manage vehicle bookings and payments.
• Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
• Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Skills

Inbound enquiries

Quote generation

Reservation handling

Customer communication

MS Office

Tools

Reservation system

Job description

U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

Responsibilities

• Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
• Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
• Use internal systems to create, process, and manage vehicle bookings and payments.
• Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
• Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Requirements

• At least 1 year of experience handling inbound enquiries and converting leads into bookings.
• Proficiency with Microsoft Office.
• Eligibility to work in the UK.
• Experience communicating with customers by phone in a confident and professional manner is a plus.
• Experience working with reservation teams would be advantageous.

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental, including discounts for friends and family
• Company-sponsored training and development opportunities
• Access to the Employee Discount Program, offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured

Registered Office: U-Drive Limited, 48-56 Old Wareham Road, Parkstone, Poole, Dorset, BH12 4QR. Registered in England No 3183986