Inbound Care Consultant

Uniquecare; Stratford-upon-Avon; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Company pension

Employee referral scheme

Employee Assistance Programme

Birthday voucher

Paid holiday

Blue Light Card

Job summary

Unique Senior Care is seeking an Inbound Sales Executive in Stratford-upon-Avon to be the first point of contact for people seeking care. You will handle calls and emails with empathy, guiding enquiries to a care consultation and building trust with clients and their families.

You’ll collaborate with Marketing to communicate with clients throughout their journey and support the rollout of a new CRM system to improve connection and outcomes.

Qualifications

• Experience in a telephone-based role (sales, customer service, or similar).
• Confidence in engaging with people and building rapport quickly.
• Strong administration and organisational skills.
• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
• Self-motivation, high energy, and a drive to succeed.
• IT literacy (experience with CRM/marketing tools is a bonus).

Responsibilities

• Handle incoming calls and emails with empathy and professionalism.
• Guide enquiries through to a care consultation with our Registered Care Managers.
• Build trust by listening carefully, offering reassurance, and providing tailored information.
• Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
• Support the transition to a new CRM system, helping us continually improve how we connect with clients.

Skills

Sales & customer service

Communication

Organization

Tools

CRM software

Job description

Unique Senior Care is seeking an Inbound Sales Executive in Stratford-upon-Avon to be the first point of contact for people seeking care. You will handle calls and emails with empathy, guiding enquiries to a care consultation and building trust with clients and their families.

You’ll collaborate with Marketing to communicate with clients throughout their journey and support the rollout of a new CRM system to improve connection and outcomes.