Inbound Sales Executive

Uniquecare; Stratford-upon-Avon; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Company pension

Employee referral scheme

Employee Assistance Programme

Birthday voucher

Paid holiday

Blue Light Card

Job summary

Unique Senior Care is seeking an Inbound Sales Executive in Stratford-upon-Avon to be the first point of contact for people seeking care. You will handle calls and emails with empathy, guiding enquiries to a care consultation and building trust with clients and their families.

You’ll collaborate with Marketing to communicate with clients throughout their journey and support the rollout of a new CRM system to improve connection and outcomes.

Qualifications

• Experience in a telephone-based role (sales, customer service, or similar).
• Confidence in engaging with people and building rapport quickly.
• Strong administration and organisational skills.
• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
• Self-motivation, high energy, and a drive to succeed.
• IT literacy (experience with CRM/marketing tools is a bonus).

Responsibilities

• Handle incoming calls and emails with empathy and professionalism.
• Guide enquiries through to a care consultation with our Registered Care Managers.
• Build trust by listening carefully, offering reassurance, and providing tailored information.
• Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
• Support the transition to a new CRM system, helping us continually improve how we connect with clients.

Skills

Sales & customer service

Communication

Organization

Tools

CRM software

Job description

Inbound Sales Executive – Join a Company That Puts People Above All Else

Salary: £30,000
Hours: Monday – Friday, 8.30 am – 5 pm (40 hours per week) with some on-call requirements
Location: Stratford-upon-Avon

At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team.

About the Role

As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters – whether someone is enquiring for themselves or for a loved one.

You’ll:

• Handle incoming calls and emails with empathy and professionalism.

• Guide enquiries through to a care consultation with our Registered Care Managers.

• Build trust by listening carefully, offering reassurance, and providing tailored information.

• Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.

• Support the transition to a new CRM system, helping us continually improve how we connect with clients.

This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.

Is this Role Right For You?

This role will suit you if you:

• Thrive on helping people – you enjoy guiding others through important, sometimes emotional decisions.

• Have excellent communication skills – whether by phone, email, or online, you know how to build trust and confidence.

• You are naturally empathetic – you understand that compassion is just as important as professionalism.

• Enjoy achieving goals – you’re motivated by meeting targets, but never lose sight of the human connection.

• Love being organised – you take pride in managing details, processes, and follow-ups seamlessly.

• Ideally you will have a background in care

Why Join Unique Senior Care?

• Purpose-driven work: Every call you take has the power to make a difference in someone’s life.

• Supportive culture: We value respect, dignity, and compassion – for both clients and our team.

• Professional growth: As we expand, so do your opportunities to learn, develop, and progress.

• Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.

• Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.

What You’ll Bring

• Experience in a telephone-based role (sales, customer service, or similar).

• Confidence in engaging with people and building rapport quickly.

• Strong administration and organisational skills.

• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).

• Self-motivation, high energy, and a drive to succeed.

• IT literacy (experience with CRM/marketing tools is a bonus).

Benefits of Joining Us

• Competitive salary – £30,000

• Comprehensive training and development to support your growth

• Company pension scheme

• Employee referral scheme

• Access to our Employee Assistance Programme, including mental health counselling

• Birthday voucher to celebrate your special day

• Paid holiday entitlement

• Blue Light Card offering discounts across retail, leisure, and travel

Any personal information you share with us will be treated in line with our company's Privacy Policy.

Unique Senior Care is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age. This role is subject to a DBS check.