In-Store Tech Support Specialist - Hospitality Solutions

Casa Pisano; Greater London; Remote; GBP 45,000 - 60,000; Full time

Job summary

SevenRooms is seeking a Technical Support Specialist to assist hospitality operators worldwide via email, phone, and chat. You will troubleshoot issues, teach product functionality, and deliver prescriptive setups to maximize ROI.

You will develop deep knowledge of the SevenRooms platform and maintain clear documentation of resolutions. A fast-paced startup environment requires collaboration, empathy, and strong problem-solving skills.

Qualifications

• Excellent written and verbal communication.
• Ability to manage cross-functional relationships with clients.
• Experience in a high-impact, customer-facing support or strategic role (B2B/SaaS/hospitality).

Responsibilities

• Support Customers via Email, Phone and Chat with prompt, care-driven responses.
• Provide strategic solutions to maximize customer ROI and platform adoption.
• Build deep knowledge of the SevenRooms platform and client-specific needs.
• Document resolutions and steps clearly for all interactions.
• Prioritize requests by severity to address the most impactful issues first.
• Utilize internal tools to log, track, and pull data for day-to-day operations.

Skills

Strong communication

Customer service

Relationship building

Analytical

Technical mindset

Zendesk

Jira

Salesforce

Tools

Zendesk

Jira

Salesforce

Job description

SevenRooms is seeking a Technical Support Specialist to assist hospitality operators worldwide via email, phone, and chat. You will troubleshoot issues, teach product functionality, and deliver prescriptive setups to maximize ROI.

You will develop deep knowledge of the SevenRooms platform and maintain clear documentation of resolutions. A fast-paced startup environment requires collaboration, empathy, and strong problem-solving skills.