Global Hospitality Tech Support Specialist

DoorDash, Inc.; Greater London; In loco; GBP 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

SevenRooms, part of DoorDash’s Customer Experience and Support Ops, provides world-class support to hospitality operators globally. The Technical Support Team handles troubleshooting, product guidance, and strategic setups across chat, email, and phone, operating 24/7 to ensure merchants succeed.

Roles include handling emails, calls, and chats with a focus on empathetic, effective solutions while documenting resolutions and using internal tools to support day-to-day operations.

Competenze

• 1+ years of experience in a high-impact, customer-facing support or strategic account role.

Mansioni

• Support customers via email, phone and chat, resolving issues promptly and with care.
• Provide prescriptive setups tailored to customer goals and platform usage.
• Build and maintain deep knowledge of the SevenRooms platform and client needs.
• Document resolutions and steps taken for each client interaction.
• Prioritize requests by impact and address the most critical issues first.
• Learn and apply internal tools to log, track, and pull data for daily operations.

Conoscenze

Customer service

Communication

Problem-solving

Time management

Teamwork

Hospitality tech

Strumenti

Zendesk

Jira

Salesforce

Descrizione del lavoro

SevenRooms, part of DoorDash’s Customer Experience and Support Ops, provides world-class support to hospitality operators globally. The Technical Support Team handles troubleshooting, product guidance, and strategic setups across chat, email, and phone, operating 24/7 to ensure merchants succeed.

Roles include handling emails, calls, and chats with a focus on empathetic, effective solutions while documenting resolutions and using internal tools to support day-to-day operations.