Sales Advisor - Maison Margiela Bruton St

OTB; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Maison Margiela, part of the OTB group, is seeking a Client Advisor for its London store to deliver exceptional, personalized service in a luxury retail environment. You will engage clients, identify needs, and present products while building lasting relationships and driving sales across categories.

The role requires strong communication skills in English, a passion for fashion, and the ability to contribute to visual merchandising and team collaboration.

Qualifications

• Experience in luxury retail or fashion preferred.
• Excellent communication and interpersonal skills.
• Fluency in English is essential for customer interactions.
• Ability to build long-term client relationships and deliver personalized service.

Responsibilities

• Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Identify client needs and present suitable products to drive sales and achieve individual and store targets.
• Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Maintain up-to-date knowledge of products and brand history to communicate features effectively.
• Support visual merchandising standards to reflect the brand’s image in-store.
• Collaborate with the team to contribute to the store’s overall success and smooth operation.
• Assist with stock management to ensure products are properly stocked and presented.
• Uphold company policies, grooming standards, and store procedures for a luxurious environment.

Skills

Client engagement

Sales excellence

Customer loyalty

Product knowledge

Visual merchandising

Team collaboration

Stock management

Cross-selling

Communication

English required

Job description

Description:

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English is Mandatory.

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