In-Store Holistic Wellness Advisor

Boots; South Shields; On-site; GBP 12,000 - 18,000; Full time

Job summary

Boots is seeking a Wellness Specialist to join our in-store team. You will champion wellness by guiding customers through routines, products and healthy habits, offering unbiased advice and personalised recommendations.

You’ll help customers feel confident and informed while contributing to a welcoming, well-stocked store environment. The role emphasises holistic wellness and customer experience, with collaboration across teams and no competitive commission structure.

Qualifications

• Enthusiasm for wellness and helping customers improve their wellbeing.
• Ability to start conversations with customers and understand their needs.
• Comfort with omnichannel shopping experiences and supporting customers across channels.
• Self-motivated, sales oriented while prioritising customer experience.
• Collaborative team player who contributes to collective success.

Responsibilities

• Guide customers on wellness routines, products and habits.
• Offer holistic wellness solutions and refer to specialists when needed.
• Use open questions to understand customer needs and provide personalised recommendations.
• Maintain store presentation and stock ensuring shelves look their best.

Skills

Wellness enthusiasm

Customer conversations

Omnichannel support

Sales driven

Team player

Job description

Boots is seeking a Wellness Specialist to join our in-store team. You will champion wellness by guiding customers through routines, products and healthy habits, offering unbiased advice and personalised recommendations.

You’ll help customers feel confident and informed while contributing to a welcoming, well-stocked store environment. The role emphasises holistic wellness and customer experience, with collaboration across teams and no competitive commission structure.