In-Store Wellness Concierge

Boots; England; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Boots is seeking a Wellness Specialist to join our in-store team. You will champion wellbeing, guide customers through routines and products, and create personalised experiences that support physical, mental, and emotional health.

On the shop floor, you’ll use open questions to understand needs and offer holistic wellness solutions, referring to specialists where needed. This is a sales-based role with shared team success and no strict commission.

Formación

• Passion for wellness and holistic health.
• Ability to start conversations with customers confidently.
• Focus on delivering excellent customer experience.
• Willingness to learn about products and services.

Responsabilidades

• Provide expert wellness guidance and product recommendations on the shop floor.
• Support omnichannel shopping experiences and refer to specialists when needed.
• Maintain store standards and ensure shelves are tidy and well-stocked.
• Engage customers with open questions to understand needs and tailor solutions.

Conocimientos

Wellness knowledge

Customer service

Communication

Sales mindset

Digital literacy

Herramientas

POS systems

Omnichannel experience

Descripción del empleo

Boots is seeking a Wellness Specialist to join our in-store team. You will champion wellbeing, guide customers through routines and products, and create personalised experiences that support physical, mental, and emotional health.

On the shop floor, you’ll use open questions to understand needs and offer holistic wellness solutions, referring to specialists where needed. This is a sales-based role with shared team success and no strict commission.