Customer Assistant

John Lewis Partnership; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Job summary

John Lewis Partnership is seeking a Customer Assistant to join one of our John Lewis shops in the United Kingdom. You will deliver outstanding customer service, help with stock availability, shop displays and general cleanliness to ensure an exceptional in-store experience.

Using product knowledge and sales training, you will drive sales, engage customers, and build loyalty. The role requires flexibility across seven days with varied hours, including early starts, evenings and weekends.

Qualifications

• Experience in a customer facing role is welcomed but not essential.
• Merchandising and product displays experience is a plus.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits for the Partnership.
• Put the customer at the heart of everything you do and resolve queries.
• Work flexibly across the shop to support the wider team including till support and stock replenishment.
• Identify areas of improvement and implement solutions.
• Help protect profits by supporting accurate stock counts.
• Maintain basic IT literacy and strong communication.

Skills

Customer service

Communication

Flexibility

IT literacy

Tools

Till systems

Job description

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

Key Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.
• Basic IT literacy.
• Strong communication skills.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
• Merchandising and product displays experience.

Varied hours of full and part time work (up to 37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 06:00 - 20:00

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.