In-Store Customer Advisor - Friendly, Fast-Paced Retail

The Boots Company PLC; Chester; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Access to free counselling via TELUS

Job summary

Boots is seeking a Customer Advisor to support customers on the shop floor, assist at the tills, and advise on products. You’ll promote store offers, maintain a clean, organized shop, and collaborate with colleagues to deliver a great shopping experience.

You’ll receive award-winning training, join a welcoming team, and benefit from paid progression after 6 months with salary increases in London locations. The role is onsite with flexibility in shifts.

Qualifications

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Responsibilities

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

Skills

Excel

Communication skills

Teamwork

Customer service mindset

Attention to detail

Job description

Boots is seeking a Customer Advisor to support customers on the shop floor, assist at the tills, and advise on products. You’ll promote store offers, maintain a clean, organized shop, and collaborate with colleagues to deliver a great shopping experience.

You’ll receive award-winning training, join a welcoming team, and benefit from paid progression after 6 months with salary increases in London locations. The role is onsite with flexibility in shifts.