In-Store Beauty Advisor & Customer Experience Pro

Sephora; West of England; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances

Performance-based commission

Employee discount

Perks & wellbeing platform

Generous holiday allowance

Birthday day off

Job summary

SEPHORA UK is seeking a passionate Stock Assistant / Cashier / Beauty Advisor to join our busy store, delivering personalised advice and exceptional service to every guest. You’ll support stock deliveries, maintain tidy displays, and help customers across makeup, skincare and fragrance.

You'll stay on top of beauty trends, assist with transactions, and contribute to an inclusive, values-driven team. This role offers opportunities for growth within a world-class beauty retailer, with flexible

Qualifications

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance with product knowledge.
• Warm interpersonal skills and the ability to build client connections.
• Excellent organisational skills and high attention to detail.
• Ability to lift/carry boxes and stand for extended periods.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora's full product assortment.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

Skills

Retail experience

Customer service

Product knowledge

Stock awareness

Communication skills

Job description

SEPHORA UK is seeking a passionate Stock Assistant / Cashier / Beauty Advisor to join our busy store, delivering personalised advice and exceptional service to every guest. You’ll support stock deliveries, maintain tidy displays, and help customers across makeup, skincare and fragrance.

You'll stay on top of beauty trends, assist with transactions, and contribute to an inclusive, values-driven team. This role offers opportunities for growth within a world-class beauty retailer, with flexible