In Room Dining Waiter/ess

Hyatt; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Complimentary nights

Family discounts

Free meals on duty

Uniform provided

Headspace access

50% dining discount

Job summary

Hyatt Hotels Corporation in London is seeking an In Room Dining Waiter/ess to deliver room service with grace, accurately taking and processing orders while noting guest preferences and special requests. You will maintain a high standard of presentation and etiquette as you service guest rooms.

You will work closely with other hotel departments to ensure smooth operations and guest satisfaction, while adhering to SOPs and food safety rules.

Qualifications

• Previous experience in a luxury hospitality environment.
• Exceptional interpersonal and communication skills with a focus on service.

Responsibilities

• Take and process room service orders accurately and efficiently.
• Deliver food and beverages to guest rooms promptly with high presentation and etiquette.
• Collaborate with hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to SOPs to uphold service levels.
• Ensure compliance with food safety and health regulations.

Skills

Hospitality excellence

Customer service

Communication skills

Interpersonal skills

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the In Room Dining Waiter/ess role

Take and process room service orders accurately and efficiently, ensuring all guest preferences and special requests are noted and fulfilled.

Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.

Work closely with other hotel departments to ensure smooth operations and guest satisfaction.

Adhere to departmental standard operating procedures to uphold service levels.

Ensure compliance with food safety and health and safety regulations.

About you

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits you will enjoy as a In Room Dining Waiter/ess

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Our family is always growing. Want to be in the know?