In Room Dining Team Leader

Hyatt; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

12 complimentary nights per year

Discounted Hyatt stays for you and for

Free meals on duty

Uniform provided and laundered

Headspace membership

50% dining discount at Hyatt

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking an In Room Dining Team Leader to oversee the room service operations in a luxury setting. You will manage daily dining workflows, ensure accurate order processing, and guarantee timely, professional delivery to guest rooms.

You will lead training initiatives, collaborate with other departments, and uphold the brand’s service standards to deliver exceptional guest experiences.

Qualifications

• Previous experience in a luxury hospitality environment.
• Exceptional interpersonal and communication skills with a service focus.

Responsibilities

• Manage the daily operations of the in-room dining service, ensuring efficiency and adherence to hotel standards.
• Oversee the accurate and efficient processing of room service orders and guest requests.
• Deliver food and beverages to guest rooms promptly with high presentation and etiquette.
• Coordinate with management to implement training programs to enhance skills in F&B service.
• Collaborate with other hotel departments to ensure seamless service and guest satisfaction.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London's landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the In Room Dining Team Leader role

Manage the daily operations of the in-room dining service, ensuring efficiency and adherence to hotel standards

Oversee the accurate and efficient processing of room service orders, ensuring all guest preferences and special requests are met

Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.

Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement

Work closely with other hotel departments to ensure seamless service and guest satisfaction.

About you

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits you will enjoy as a In Room Dining Team Leader

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.