In-Room Dining Concierge for Luxury Guest Experience

Maybourne Hotel Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension Scheme

Wellbeing support

Staff restaurant

50% F&B discount

Preferential room rates

Job summary

Maybourne Hotel Group is seeking a talented and passionate In room Dining Coordinator for the Connaught Hotel in London. This full-time role requires 40 hours per week and involves handling in-room dining calls, coordinating information, and ensuring seamless guest service.

You will work closely with departments to deliver a 360-degree service, participate in training, and uphold the Maybourne standard while enjoying a range of staff benefits and development opportunities.

Responsibilities

• Answer all incoming calls into the In Room Dining Office and handle general enquiries and messages.
• Coordinate forwarding and receipt of information to uphold The Connaught Richey standards and guest satisfaction.
• Report guest complaints to In-Room Dining Manager or delegate immediately.
• Co-operate with other departments (back of house, Housekeeping) to fulfil guests' requirements.
• Maintain 360 degree communication to provide consistent, intuitive service.
• Contribute to a strong team culture and ethos supporting guest service, communication and knowledge sharing.
• Attend hotel training sessions and support Connaught and Maybourne training initiatives.
• Familiarise with the Maybourne Employee Handbook and apply practices accordingly.

Job description

Maybourne Hotel Group is seeking a talented and passionate In room Dining Coordinator for the Connaught Hotel in London. This full-time role requires 40 hours per week and involves handling in-room dining calls, coordinating information, and ensuring seamless guest service.

You will work closely with departments to deliver a 360-degree service, participate in training, and uphold the Maybourne standard while enjoying a range of staff benefits and development opportunities.