Casual Lobby Host & Guest Concierge (Luxury Hotel)

Maybourne Hotel Group; Greater London; Híbrido; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Podiatrist and masseuse treatments

Flu vaccination vouchers

Eye test vouchers & glasses allowance

24-hour colleague helpline

Staff dining restaurant discount

Resumo da oferta

Maybourne Hotel Group's Claridge's in London is seeking a Hotel Tournant on a casual basis to welcome guests in the lobby and deliver personalised service.

You will work within the Food & Beverage team across outlets, supporting reservations, promoting dining experiences, and building lasting guest relationships while upholding Maybourne standards.

Fluency in English required; experience in fast-paced luxury hospitality preferred; a passion for quality and guest satisfaction is essential.

Qualificações

• Genuine dedication to Claridge’s and consistent quality expected.
• Intuitive service with strong guest focus and memory-making experiences.
• Motivated, creative and previous similar role experience preferred.

Responsabilidades

• Deliver an exceptional first impression by warmly welcoming guests, providing personalised service, and maintaining a visible presence in the hotel lobby and public areas.
• Engage with guests to understand their preferences and recommend appropriate dining and beverage experiences.
• Support reservations and guest enquiries, manage wait times, monitor outlet availability, and ensure a seamless guest journey.
• Promote hotel restaurants, bars, events, and seasonal offerings to maximise guest engagement and revenue.
• Build strong guest relationships by recognising VIP and returning guests and creating personalised experiences.
• Collaborate with Reception, Concierge, Reservations, Private Dining and outlets to coordinate bookings and guest requests.
• Maintain accurate guest profiles and reservation records in hotel systems such as ResDiary and Opera.
• Uphold Maybourne, Forbes and LQA service standards and manage guest feedback and service excellence.

Conhecimentos

Guest service

Communication

English fluency

Team player

Fast-paced environment

Ferramentas

ResDiary

Opera

Descrição da oferta de emprego

Maybourne Hotel Group's Claridge's in London is seeking a Hotel Tournant on a casual basis to welcome guests in the lobby and deliver personalised service.

You will work within the Food & Beverage team across outlets, supporting reservations, promoting dining experiences, and building lasting guest relationships while upholding Maybourne standards.

Fluency in English required; experience in fast-paced luxury hospitality preferred; a passion for quality and guest satisfaction is essential.