In Room Dining Associate

Rosewood London; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive holiday allowance

Company pension scheme

12 complimentary room nights and F&B?"

Job summary

Rosewood London is seeking an In Room Dining Associate to join our team of associates in In Room Dining. Our associates provide residents with a dining experience within the privacy and comfort of their room.

Key expectations include delivering brand promise, exceptional guest service, and a thorough understanding of culinary and beverage service to enhance the In Room Dining experience. Strong telephone etiquette helps ensure timely delivery and guest satisfaction.

Qualifications

• The ability to work in a team and build relationships with others.
• Being organised and proactive in managing your tasks.
• Having a passion for guest service as well as food and drinks.
• Being able to communicate clearly and effectively.

Responsibilities

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Has a thorough understanding of culinary and beverage service skills to better deliver an all-round In Room Dining experience to our guests
• Demonstrates excellent telephone etiquette and handling skills to ensure timely delivery and completion of guest centered tasks and requests.
• Ensuring the delivery of brand promise and provides exceptional guest service at all times.

Skills

Teamwork & relationships

Clear communication

Guest service

Proactive organization

Job description

We are currently looking for an In Room Dining Associate to join our team of associates in In Room Dining at Rosewood London. Our In Room Dining Associates are appointed to provide our resident guests with a dining experience within the privacy and comfort of their room.

Key expectations of this role are

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Has a thorough understanding of culinary and beverage service skills to better deliver an all-round In Room Dining experience to our guests
• Demonstrates excellent telephone etiquette and handling skills to ensure timely delivery and completion of guest centered tasks and requests.
• Ensuring the delivery of brand promise and provides exceptional guest service at all times.

Profile

• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Having a passion for guest service as well as food and drinks.
• Being able to communicate clearly and effectively.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• Competitive holiday allowance which increase with length of service
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide