In-House IT Operations Lead — Multi-Site & Cybersecurity

Animal Trust; Warrington; On-site; GBP 50,000 - 70,000; Full time

Job summary

Animal Trust in Warrington is seeking an experienced IT Operations Manager to lead day-to-day IT operations, transition from MSP to in-house, and own infrastructure, cybersecurity and supplier relationships across multiple sites. This role is based in Warrington with occasional travel between sites.

You will recruit and develop IT support staff, deliver hands-on technical support, and ensure service delivery meets security and business continuity requirements while supporting new site openings.

Qualifications

• Experience leading IT operations across multiple sites.
• Hands-on knowledge of Microsoft 365, networks and devices.
• Experience managing IT support, escalations and service performance.
• Experience managing budgets, procurement and CAPEX/OPEX.
• Strong cybersecurity, access management and business continuity.
• Project management and stakeholder management skills.
• Microsoft 365/Azure experience or certification.
• Willingness to travel between sites and support out-of-hours.

Responsibilities

• Lead IT operations, support and service delivery across Animal Trust.
• Manage the transition of appropriate services from MSP to in-house.
• Provide hands-on technical support and escalation for complex issues.
• Oversee IT infrastructure, Microsoft 365, networks, devices and cybersecurity.
• Manage IT suppliers, contracts, budgets, procurement and assets.
• Develop IT processes, documentation and service improvements.
• Support site visits, infrastructure changes and new site openings.
• Recruit, manage and develop IT support colleagues as the team grows.
• Work closely with the Platform Manager, maintaining sufficient HaloITSM knowledge to provide operational cover.
• Participate in the on-call rota for critical out-of-hours issues.

Skills

IT operations

Service delivery

Microsoft 365/Azure

Cybersecurity

Budget management

Procurement

Stakeholder management

Travel between sites

Tools

HaloITSM

Job description

Animal Trust in Warrington is seeking an experienced IT Operations Manager to lead day-to-day IT operations, transition from MSP to in-house, and own infrastructure, cybersecurity and supplier relationships across multiple sites. This role is based in Warrington with occasional travel between sites.

You will recruit and develop IT support staff, deliver hands-on technical support, and ensure service delivery meets security and business continuity requirements while supporting new site openings.