In-Branch Banking Advisor

Description This; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing access

Volunteering days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide’s Virgin Money branch in Rotherham, South Yorkshire, is seeking a Customer Consultant to deliver great customer experiences across in-branch, phone, and digital channels. You will welcome customers, handle transactions, and guide them to digital tools while upholding our customer-first values.

You don’t need banking experience, but a passion for customer service helps you thrive in a fast-paced environment.

Qualifications

• Experience or a passion to work in a customer service environment will help you thrive.
• You don’t need prior banking experience.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness in mind.
• Help customers get the most from our digital services, making banking easier, simpler and more accessible.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues within a busy branch environment to deliver excellent customer service.
• Take responsibility for doing things the right way, following processes and escalating concerns to protect customers.

Job description

Nationwide’s Virgin Money branch in Rotherham, South Yorkshire, is seeking a Customer Consultant to deliver great customer experiences across in-branch, phone, and digital channels. You will welcome customers, handle transactions, and guide them to digital tools while upholding our customer-first values.

You don’t need banking experience, but a passion for customer service helps you thrive in a fast-paced environment.