IMS Compliance Officer

ICES, Inc.; Milton Keynes; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

ICES, Inc. is seeking a motivated IMS Compliance Officer to join the QHSE team in Wolverton.

You will maintain Integrated Management Systems (ISO 9001, 45001, 14001), support audits, manage documents and supplier quality actions, and drive continual improvement across the business. You will work with customers and suppliers, coordinate calibration, warranty claims, SCARs, NCRs, and use 8D methodology to implement robust corrective actions.

Qualifications

• Experience as an ISO Systems Internal Auditor is essential.
• Experience developing, managing and implementing ISO Management Systems.
• At least three years' experience in quality engineering or a similar environment.
• Experience handling customer complaints or quality issues.
• Ability to work with customers and suppliers and participate in meetings.
• Knowledge of 8D methodology and problem-solving tools.
• Strong English communication and organisational skills.

Responsibilities

• Undertake internal and external audits of ISO 9001, ISO 45001 and ISO 14001.
• Support Management Team in maintaining elements of the Management System.
• Update and maintain MS documentation and registers.
• Control QA/QHSE documentation and databases; ensure compliance.
• Coordinate calibration processes and maintain related records.
• Handle customer warranty claims and communicate with stakeholders.
• Manage SCARs and report outcomes to relevant parties.
• Log and progress NCRs/SCARs and ensure timely closure.
• Collaborate with stakeholders to investigate and close cases.
• Lead or support problem-solving activities and implement corrective actions.

Skills

ISO Internal Auditor

Lead Auditor

ISO Management Systems

Quality engineering

Complaint handling

Customer & supplier management

8D Methodology

MS Office

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

We are looking for a motivated and detail-focused IMS Compliance Officer to join our QHSE team in Wolverton. Reporting to the Head of QHSE, you will play a key role in maintaining and continually improving our Integrated Management Systems, ensuring compliance with ISO 9001, ISO 45001 and ISO 14001 standards. This is a varied, hands-on role where you will support the wider business with internal and external audits, document control, warranty claims, tool calibration and Supplier Corrective Action Requests (SCARs). You will work closely with internal teams, customers and suppliers to ensure QHSE matters are managed effectively, records are maintained accurately and improvement opportunities are identified., Your responsibilities will include:

Responsibilities

• Undertaking and supporting internal and external audits of ISO 9001, ISO 45001 and ISO 14001 Management Systems.
• Supporting the Management Team in reviewing and maintaining elements of the Management System relevant to their operations.
• Updating, publishing and maintaining Management System documentation and registers.
• Controlling and maintaining the QHSE Management System database to ensure effective document control and compliance.
• Coordinating the tools calibration process, including communication with internal and external stakeholders and maintaining relevant records and registers.
• Coordinating customer warranty claims and providing clear and effective communication to customers and internal stakeholders regarding warranty and quality issues.
• Managing Supplier Corrective Action Requests (SCARs) and communicating outcomes with all relevant parties.
• Ensuring NCRs, SCARs, warranty claims and other QHSE issues are accurately logged, acknowledged within agreed timescales and progressed through to satisfactory closure.
• Liaising with internal and external stakeholders to obtain the information required to investigate and close cases effectively.
• Leading and supporting problem-solving activities to identify robust corrective and preventative actions.
• Progressing and validating corrective actions from inception through to completion, using 8D methodology and other problem-solving tools.
• Identifying and communicating opportunities for product, service and system improvements.

This is an excellent opportunity to take on a varied and important role within a growing QHSE function. You will have the opportunity to work across the business, contribute to continuous improvement and further develop your professional knowledge and experience.

Ideal Candidate

• Experience as an ISO Systems Internal Auditor; Lead Auditor qualification would be advantageous but is not essential.
• Experience of developing, managing and implementing ISO Management Systems.
• A minimum of three years' experience in quality engineering or a similar environment.
• Previous experience working within a complaint handling or customer quality environment.
• Experience working directly with customers and suppliers, including participation in meetings and conference calls.
• The ability to understand and capture customer and supplier requirements throughout the complaints management process.
• Experience of leading or supporting problem-solving teams and producing robust corrective and preventative action reports.
• Knowledge and experience of 8D methodology and complementary problem-solving tools.
• Strong communication skills and an excellent command of the English language.
• Good working knowledge of Microsoft Office.
• Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities.
• A calm and positive approach when working in a busy and fast-paced environment.
• Strong interpersonal skills and the ability to build effective relationships with a range of stakeholders.
• A conscientious, motivated and proactive approach, with a willingness to learn and ask questions.

Benefits

• In return, we offer a competitive benefits package and excellent opportunities for professional development and progression.