Improvement & Training Lead

Sainsbury's; Coventry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Pensions scheme

Life cover

Performance bonus up to 10%

Flexible working

Job summary

Argos is looking for an Improvement & Training Lead to join its Operational Excellence & Improvement team. The role drives transformational change through engaging training, communications and change management across Commercial & Digital, Tech and wider business functions.

You’ll develop training materials, run workshops, and coordinate engagement activities while gathering feedback to maximise impact and adoption of new ways of working.

Qualifications

• Proven experience in training, change management or communications.
• Strong written communication skills for engaging materials and guidance.
• Experience delivering training, engagement or communications content for diverse audiences.
• Knowledge of tools and media used to support training and communications activities.
• Excellent stakeholder management and ability to influence across teams.
• Strong facilitation and workshop delivery skills.
• Excellent planning and organisational skills, managing multiple projects.
• Attention to detail and commitment to quality colleague experiences.
• Able to work independently and within a wider team.
• Passion for continuous improvement, change management and engagement.

Responsibilities

• Develop training materials, communications and change management plans to prepare colleagues for new ways of working.
• Coordinate training events and engagement activities, gathering feedback to improve content and delivery.
• Facilitate workshops and support improvement projects while guiding stakeholders on best practices.

Skills

Training

Change management

Communications

Stakeholder management

Facilitation

Planning

Collaboration

Tools

Creative tools

Media techniques

Job description

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

We have an exciting opportunity for an Improvement & Training Lead to join our Operational Excellence & Improvement team within Argos Commercial & Digital.

In this role, you'll play a key part in shaping how transformational change is embedded across our business, helping colleagues adopt new ways of working through engaging training, communications and change management activity. Working across a range of projects and initiatives, you'll support the successful delivery of business improvements that enhance both colleague and customer experiences.

This is a fantastic opportunity for someone who is passionate about continuous improvement, business change and colleague engagement. You'll work with stakeholders across Commercial & Digital, Tech and wider business functions, using creativity, collaboration and innovation to drive meaningful change at pace.

What You’ll Do

You'll work closely with project teams, process owners and stakeholders to understand business requirements, map processes and develop effective training, communication and engagement solutions that support change adoption.

You'll create and deliver training materials, communications and change management plans, ensuring colleagues are informed, engaged and equipped to embrace new ways of working. You'll coordinate training events and engagement activities, gather feedback from end users and continuously improve content and delivery approaches to maximise impact.

Alongside this, you'll facilitate workshops, support improvement initiatives and projects, and provide guidance to stakeholders on effective communication, training and change management practices. You'll also look for innovative ways to engage colleagues, leveraging new tools and techniques to enhance learning and adoption across the business.

Who You Are

You're a proactive and adaptable individual who thrives in fast-paced environments and enjoys helping people navigate change. You combine strong communication and facilitation skills with a passion for continuous improvement, enabling you to create engaging learning experiences and influence stakeholders at all levels.

You enjoy collaborating across teams, building relationships and bringing people on the journey. You're organised, solutions-focused and comfortable managing multiple priorities, whilst maintaining a strong attention to detail and delivering high-quality outputs.

You're naturally curious and always looking for better ways of doing things, with a genuine interest in driving positive change and improving colleague experiences.

Essential Criteria

• Proven experience in a training, change management or communications role, with experience supporting colleagues through new ways of working.
• Strong written communication skills, with the ability to create engaging communications, training materials and user guidance.
• Experience developing and delivering training, engagement or communication content for a variety of audiences.
• Knowledge of creative tools, media and technology used to support training and communications activity.
• Excellent stakeholder management skills, with the ability to build relationships and influence across a diverse range of teams.
• Strong facilitation and workshop delivery skills.
• Excellent planning and organisational skills, with the ability to manage multiple projects and competing priorities.
• High attention to detail and a commitment to delivering quality colleague experiences.
• Able to work independently whilst also collaborating effectively as part of a wider team.
• Passion for continuous improvement, change management and colleague engagement.

Whilst not essential, experience working within Retail, Commercial or Digital functions, knowledge of project or change management methodologies, and experience working with third-party or offshore teams would be advantageous.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.

We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).