Import Specialist

ALS Recruiting Ltd; Felixstowe; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus

Pension plan

25 days + bank holidays

Job summary

ALS Recruiting Ltd is seeking an Air & Sea Freight Operations Coordinator to manage end-to-end freight movements from origin to destination. You will secure carrier agreements, prepare bills of lading and customs docs, monitor shipments, and keep clients informed to ensure timely, cost-effective service.

The role requires at least 1 year in air or ocean imports, strong knowledge of Incoterms, and excellent communication for client relationships and deadlines.

Qualifications

• 1 year in air or ocean imports
• Strong understanding of end-to-end import processes, including customs procedures and documentation
• Effective verbal and written communication with proven ability to build and sustain client relationships
• In-depth knowledge of Incoterms and their application in import operations
• Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines

Responsibilities

• Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.
• Secure competitive agreements with carriers and service providers while balancing cost and service expectations.
• Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.
• Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.
• Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.
• Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.
• Recommend and implement measures to improve efficiency, reduce costs, and optimise freight operations.

Skills

Time management

Communication

Customer relations

Incoterms knowledge

Job description

Air & Sea Freight Operations Coordinator

Work Schedule: Monday to Friday, 9:00 AM – 5:30 PM.

Annual salary review and bonus.

25 days annual leave plus bank holidays.

Pension plan.

Responsibilities:

• Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.
• Secure competitive agreements with carriers and service providers while balancing cost and service expectations.
• Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.
• Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.
• Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.
• Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.
• Recommend and implement measures to improve efficiency, reduce costs, and optimiser freight operations.

Requirements:

• Minimum 1 year in air or ocean imports.
• Strong understanding of end-to-end import processes, including customs procedures and documentation.
• Effective verbal and written communication with proven ability to build and sustain client relationships.
• In-depth knowledge of Incoterms and their application in import operations.
• Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines.