Import Manager

Trapeze Recruitment Services Ltd; Witham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

22 days holiday + BH

Private Healthcare

Enhanced pension

Birthday day off

Free parking

Employee Assistance Programme

Job summary

Trapeze Recruitment Services Ltd in the United Kingdom is seeking an Import Coordinator to manage the day-to-day activities of the Import team, ensuring on-time shipments and compliance with HMRC and Border Force.

You will report to the UK Manager, lead and mentor the Import Coordinator, build strong client relationships, and collaborate with other departments to deliver excellent customer service and drive efficiency across the supply chain.

Qualifications

• Experience in customs warehouse/import/export environments.
• Management inside an international trade setting.
• Knowledge of commodities sector and operational practices.
• Ability to collaborate across the company and externally.
• Professional, team-oriented and communicative.
• Strong organisational and prioritisation skills.
• Decisive, commercially minded with proactive action.
• Detail-oriented and flexible with hours.

Responsibilities

• Oversee day-to-day import team activities and supervise staff.
• Ensure on-time shipments, track progress and schedules.
• Manage profit & loss, invoicing, credit control and reporting.
• Ensure adherence to procedures and business requirements.
• Handle complaints and ensure swift resolution.
• Coordinate with other departments within the company and group.

Skills

customs warehouse experience

international trade experience

commodities sector knowledge

team collaboration

professional attitude

organisational skills

commercial/decisive thinking

attention to detail

Defra knowledge & AEO experience

MS Office proficiency

verbal & written communication

Tools

Microsoft Office

Job description

Reporting to the UK Manager you will be responsible for managing the day to day activities of the Import department to ensure the smooth running of all aspects of Import operations, liaising with Group and UK hubs.

Establish long‑term relationships with clients to deliver efficient and excellent customer service.

Provide leadership, mentor and manage an Import Coordinator implementing measures and standards on all aspects of the supply chain to ensure compliance with all governing bodies including HMRC and Border Force.

Key Responsibilities of Import Coordinator

• Manage the day to day activities of the Import team, supervising the work of administrative the Import Coordinator.
• Ensure on‑time shipment of products, tracking progress while managing shipment schedules to maximise productivity and manage costs.
• Manage profit & loss, sales and purchase invoicing and credit control for the Import team, reporting on a monthly basis to Senior Management & Finance.
• Ensure team members are fully aware of all procedures to be followed to meet business requirements encouraging them to own and strictly adhere to them.
• Take responsibility for handling complaints escalating them where necessary to ensure swift resolution.
• Build and maintain relationships with all other departments within the Company and across the Group.

Skills, Education and Experience required of Import Coordinator

• Experience of working in a customs warehouse/import/export environment.
• Management experience within an International Trade environment, managing administrative staff to ensure that customer service is provided to a high standard and efficiency and quality standards are upheld.
• Good working knowledge of the Commodities sector and relevant operational practices to create distinct advantage.
• Demonstrate the ability to work collaboratively within the Company and externally to establish positive outcomes and leverage the capabilities of all staff.
• Professional attitude, team player with the ability to communicate at all levels.
• Good organisational skills, prioritising using a common‑sense approach to problem solving.
• Demonstrate the ability to proactively initiate action, be decisive and think commercially.
• Meticulous attention to detail and adherence to deadlines. Positive approach to flexibility in working hours.
• Defra knowledge and AEO experience.
• Competent in Microsoft Office, numerate, and possessing good verbal and written communication skills.

Benefits

• 22 days holiday plus BH
• Private Healthcare
• Enhanced pension
• Birthday day off
• Free parking
• Employee Assistance Programme